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Support

Need some help? No problem. Take a few minutes to see if your question is answered below. If not, just contact us.

I purchased a product and have lost my registration codes. Can I get them again?

We can help. Please contact us and provide us a little information from your order, such as your email address, Order ID, or the name that was on the order. We'll look up your order and send your registration codes again.

How does 1-Click Cleanup and Repair work?

This tool is designed to quickly find and delete known temporary and junk files without any user intervention. It looks through the trails left behind by software installations, uninstallations, web surfing, etc. and removes these unnecessary items. Because it is completely automated, it is fast and efficient, however, it does not cleanse as deeply (to ensure that only junk files are removed). For a deep scour of your entire system, use the Power Cleaner tool, which allows you to review files and confirm before deletion.

System Medic found bad sectors on my hard drive. Is my drive about to fail?

Probably not. Virtually all hard drives have bad sectors on them, in fact, most likely your hard drive had bad sectors on it before it left the factory. Bad sectors cause problems because data stored on them can become corrupted and inaccessible. Disk Medic analyzes your entire hard drive and proactively deactivates any bad sectors that it finds, which prevents the computer from attempting to write data to that location. There are two types of bad sectors, "hard" and "soft". Hard bad sectors are due to physical damage at that section of the hard drive, and soft bad sectors are due to software issues. Hard bad sectors cannot be repaired and will be marked as unusable by Disk Medic. On the other hand, Disk Medic will attempt to repair and recover soft bad sectors, and in the process will attempt to recover any data within the sector. If Disk Medic can repair the sector, it will return it to use by the computer.

Please note that if you have an extremely large volume of bad sectors, especially if they are growing over time, you will likely suffer a hard drive failure in the relatively near future. As always, back up all important data on your computer, even if you don't see a lot of bad sectors. Hard drives typically fail without warning.

What is Memory Optimizer? What does it mean to defragment my memory?

Computer memory (or RAM) is where your computer stores data that it needs quickly. Insufficient or slow memory is one of the leading causes of computer sluggishness. When running lots of different programs on your computer, your memory becomes "fragmented", or full of little holes that are unusable by the computer. Although these fragments are technically available to be used, because they are small and scattered, your computer cannot make practical use of them.

One way to defragment your memory is by rebooting your computer. These days, however, it is not uncommon for a user to go days or weeks without rebooting the computer - instead the computer is simply put to "sleep" which is not the same as a full reboot. Memory Optimizer analyzes your memory looking for the little unused fragments and moves them so they can be used. This allows you to reclaim rogue memory capacity instantly, and without rebooting your computer. You can schedule Memory Optimizer to run quietly in the background and reclaim lost memory automatically.

Can you explain duplicate files?

Duplicate files are exactly what they sound like - multiple copies of the same file on the same drive. Sometimes there are reasons to have the same file multiple times on the same drive, but typically these duplicate files are the result of unintended user actions. Since the files are on the same drive, they don't provide any protection in the event of hard drive failure, and therefore hard drive space can be reclaimed by deleting duplicate files. With System Medic, you can easily identify exact copies of the same file and remove duplicates.

Note that System Medic will only identify files that are EXACT duplicates. Therefore, if you open a photo (for example) and make some minor modifications to it and save it (even with the same name as the original), System Medic will NOT mark the file as a duplicate. Therefore, you can have confidence that when you delete a duplicate file, it in fact is a byte-by-byte copy and not a slightly modified version - it is the exact same file.

In years past, with hard drives often beyond a terabyte in size, it might not have been a big deal to have duplicate files scattered around your hard drive. But these days, with SSD drives (which offer significantly better performance but at a much higher price per gigabyte), hard drive space is once again at a premium, so let System Medic make the most of the precious space.

What does File Shredder do?

Think of the last time you ran a piece of paper through a powerful, cross-cut file shredder. Have you ever tried to piece a document back together? Of course, doing so would be virtually impossible. System Medic's File Shredder does the same thing, but to your digital files. When your computer deletes a file (even from the Recycle Bin), it doesn't actually delete or destroy the file, it simply deletes the reference to it. Therefore, you don't see it anywhere on your computer (because as far as the operating system is concerned, it is gone). But with relatively simple tools, these files can be partially or completely restored.

In time, the computer may write new data in the same location as the deleted files, and in doing so this makes the files less likely to be recoverable. But when the file is deleted, there is no assurance when or if it will be overwritten. It may be months or years before the data is overwritten, and even if it is overwritten, it may still be partially recoverable.

System Medic literally destroys a file before deleting it, which means that even if someone was to attempt to recover it, all they would find is bits and pieces of meaningless junk data. It does this by deploying techniques that take the sectors that the file has been written to, and through advanced, military-standard techniques, overwrites the data with new random data dozens of times so that no traces are left behind.

Beware that any file deleted by File Shredder cannot be recovered - not by you, not by us and not by anyone. Once deleted, they are gone forever. So shred those sensitive files, but do so with care!

I am trying to recover a deleted file but can't find it. What's wrong?

Take a moment to read the question above about how computers delete files. In some cases, we can recover files - even those that have been deleted from the recycle bin. If the computer has not overwritten the location where the file resides, System Medic can recover the file for you. If you don't see the file, it's because the computer has already placed new data in the file's location and System Medic is unable to recover it. Take a peek at the deleted files System Medic is able to locate. You might be surprised to know how many "deleted" files are still just sitting there!

What is Folder Map?

When you're running low on hard drive space, it can be frustrating to figure out which files to delete to free up space. Often you'll have a handful of large, unnecessary files sitting on your computer that could quickly give you some extra gigabytes of space, but finding such files can be painful and time consuming. Folder Map analyzes all the folders on your computer and points out the ones that are taking up the most space. After a quick scan, it will quickly tell you the areas to look to find the room-hogging suspects.

Still have a question?

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