Product Support FAQ

Product Support FAQ

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How do I exclude references made to CD-Rom when scanning for invalid registry entries?

How can I set a path for searching for matched files?

How do I restore my registry back to the last time before it was modified by Registry Medic?

How do I uninstall Registry Medic?

I click the Virus Definition Update button, but nothing happens. What's wrong?

Is the demo version limited in any way?

I receive an Access Violation error when using Registry Medic. What's the problem?

How do I pay by check or money order?

My virus protection software reports that Registry Medic has a Virus.

How Does the trial version of Registry Medic work? What are the limitations?

How do I register my paid copy of Registry Medic?

I have lost my codes. How can I get them sent to me again?

My old code will not work in the new version.

How do I exclude references made to CD-Rom when scanning for invalid registry entries?
Go to Advanced Settings -> Program Setting, Select Exclude Drive tab and add the drives you do not want scanned. [ top ]

How can I set a path for searching for matched files?
From the menu go to Advanced Settings -> Program Settings, select the 'Path to search for match' tab, and add the appropriate path. [ top ]

How do I restore my registry back to the last time before it was modified by Registry Medic?
Before restoring, open 'Program Settings', 'Other' tab in 'Backup Options', select 'Backup by number of use'. [ top ]

How do I uninstall Registry Medic?
To uninstall this program, please follow the following steps:
* Left click Start button
* Go to "Settings" -> "Control Panel"
* Double click 'Add/Remove Programs' icon
* Find from list the name of this software and left click 'Add/Remove'

Alternatively:
* Left click Start button
* Select 'Programs' and find 'Registry Medical'
* Select 'Uninstall Registry Medic' [ top ]

I click the Virus Definition Update button, but nothing happens. What's wrong?
Please send a message to support@iomation.com and include the operating system you are running. We will gladly assist you. [ top ]

Is the demo version limited in any way?
Yes, the trial version of Registry Medic will scan your entire computer for invalid registry entries, however, it will only fix 5 of the invalid entries it locates. The full version of Registry Medic will attempt to repair all invalid entries. [ top ]

I receive an Access Violation error when using Registry Medic. What's the problem?
Registry Medic can repair a maximum of 1500 errors at once. If you try to repair more than this, you end up with an Access Violation error. Stop scanning before you reach 1500 and repair these, then scan and repair the rest. This should correct the problem. [ top ]

How do I pay by check or money order?
To pay by check or money order, please visit the URL below: http://www.iomatic.com/purchase/ It provides information for all the payment methods we accept, as well as links to pages that provides order forms your can print to send with your payment. [ top ]

My virus protection software reports that Registry Medic has a Virus.
The report from your virus scanning software is definitely a false alarm. Our files are free of any virus, worm or trojan. You may contact the developer of your anti-virus software and report the false alarm. Please send the questionable file through your AntiVirus software's 'Report' function, or check the manufacturers website to find out how to report false alarms, and how to submit files that are detected to be infected by a virus. Please include a note to your report that the file you are submitting is NOT infected, and that the Anti Virus scanning engine of the Anti Virus product you are using produces a false alarm on the submitted file. Some anti-virus programs do come up with false alarms since our executable files are encrypted and compressed; those files may show the same checksums as virus infected files, although they do not contain any virus, worm, or trojan. However - good Anti-Virus product manufacturers update their scanning engines and virus definition databases often and quickly, in case a false alarm has been identified. As the problem is completely out of our control, we cannot offer any additional help. [ top ]

How Does the trial version of Registry Medic work? What are the limitations?
The trial version of Registry Medic should allow you to fix up to five invalid entries at a time. Run the scan, and when complete, select the five entries you would like to fix, and then execute the fix. It will fix them, and then popup telling you that it can only fix five entries at a time. You should be able to run another scan, and see that the number of invalid entries is five less than before. [ top ]

How do I register my paid copy of Registry Medic?
To register your copy of Registry Medic, please follow the instructions below: Make sure you have the latest version of the software installed. If you do not have this version, you can download it from the URL below: http://www.iomation.com/download/index.asp?ProductID=registrymedic Once installed, launch the program and go to Help> Register Software and enter the registration name and code that you received in your Emetrix confirmation email exactly as provided. Please note that the name you will enter will not be your own name, but the 'name' that was assigned to you in your email receipt. [ top ]

I have lost my codes. How can I get them sent to me again?
We have set up a place on our website where you can look up your registration codes. Just go to the URL below: http://www.iomatic.com/support/codes.asp ...and enter your email address. Your registration codes will be instantly provided to you. [ top ]

My old code will not work in the new version.
You will need to download the version that you purchased, from the link below. Your code will not work in the new version. To get a link to the version that you purchased go to the URL below: http://www.iomatic.com/support/codes.asp ...and enter your email address. Your registration codes will be instantly provided to you. [ top ]